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Terms of service

TERMS AND CONDITIONS

  1. WHO WE ARE
    1. The Website (http://www.LetzShop.hk) is operated and managed by South China Morning Post Publishers Limited (hereinafter called “SCMP”/”Our Company”/”We”).
    2. By using the Website, you agree to these Terms and Conditions, and the provisions of our Privacy Policy. Please read these Terms and Conditions and our Privacy Policy carefully before accessing or using our Website.

  2. DEFINITIONS
    In these Terms and Conditions: (Sequence will sync with TC one)
    1.  "Business Day" means a day from 9:30 a.m. to 6.30 p.m. in Hong Kong, excluding Saturdays, Sundays, gazetted public holidays, the period when typhoon signal no .8 or above is hoisted or a red or black rainstorm warning signal is issued;
    2. "Platform" means collectively South SCMP Apps and Website, including http://www.LetzShop.hk and any other websites or applications which we may own, operate or use from time to time (if applicable) to sell the Products, each of which shall be described as a "Platform”;
    3. "Contract"means your Order of a Product or Products in accordance with these Terms and Conditions which you accept;
    4. “Intellectual Property” including, without limitation, all patents, trademarks, rights in domain names, rights in designs, copyright and database rights (whether registered or not and any applications to register or rights to apply for registration of any of the foregoing), rights in confidential information and all other intellectual property rights of a similar or corresponding character which may subsist now or in the future in any part of the world.
    5. "Order"means the Order submitted by you to the Platform to purchase a Product from us;
    6. "Order Confirmation"means our email to you, in which we acknowledge your Order in accordance with Clause 6.2 below;
    7. "Customer"means any individual who places an Order on the Platform;
    8. “SCMP” means individually and collectively South China Morning Post Publishers Limited and/or its ultimate holding company(ies), holding company(ies), subsidiaries, affiliates and subsidiaries of each of such ultimate holding company(ies) and holding company(ies);
    9. “Hong Kong” means the Hong Kong Special Administrative Region of the People’s Republic of China;
    10. "Clauses"are to clauses of these Terms and Conditions;Headings are for ease of reference only and shall not affect the interpretation or construction of the Terms and Conditions;Words imparting the singular shall include the plural and vice versa. Words imparting a gender shall include every gender and references to persons shall include an individual, company, corporation, firm or partnership;"includes" or "including" or like words or expressions shall mean without limitation;
    11. “Product” means the goods you ordered through our site, which you will pay for;
    12. "delivery Confirmation"means our email to you, in which we acknowledge the delivery in accordance with clause 8.2 below;
    13. "Website" means the website at http://www.LetzShop.hk);
    14. "You"means the Customer or a guest.

  3. ELIGIBILITY
    1. By using the services or placing an Order you are making a statement (upon which we are entitled to rely), that you are aged 18 years or above and capable of forming a legally binding contract. If you are under 18 years of age, you may only place an Order with the consent of your parents or guardians. If you do not have consent from your parents or guardians, you must stop using the site.
    2. You are making a statement to us and to all suppliers of the Product through our Website that all purchases made by you through our Website will be within the scope of your authority concluded by the Contract.
    3. By using our services, you agree to:
      1. provide true, accurate, current and complete information about yourself when making a purchase; and
      2. you should promptly inform us should there be any update to your order information, ensuring us to contact you effectively.
    4. In the event that we have reasonable ground to believe that any information supplied by you to us for registration is untrue, inaccurate, outdated or incomplete, we have absolute discretion to cancel any Order made by you and in such circumstances, you hereby agree not to raise any claim against us for whatsoever compensation and reliefs.
    5. If you find any unauthorized use of your information on the Order, you should notify us, law enforcement departments and the relevant bank immediately.

  4. PRIVACY POLICY STATEMENT
    1. We are committed to safeguard the privacy of individuals with respect to your personal data. We assure that our policies and practices, and those adopted by our affiliated companies and agents in relation to the collection, use, retention, disclosure, transfer, safeguard and access of your personal data comply with the requirements under the Personal Data (Privacy) Ordinance (Chapter 486) (the "Ordinance") under the laws of Hong Kong, as well as the relevant code of practice and guidance issued by the Office of the Privacy Commissioner for Personal Data, Hong Kong. The meaning of the term "personal data" adopted in this Statement is defined in the Ordinance. For more details on on how we process your personal data, please refer to https://www.scmp.com/privacy-policy

  5. PRODUCT INFORMATION
    1. All material and information relating to Products presented by LetzShop.hk on the Website is intended to be used for reference only. The statements made about the Products have not been evaluated by any governmental or regulatory authority.
    2. The Product statements or descriptions are not intended to diagnose, treat, cure or prevent any condition or disease. Product claims or descriptions on this Website have been provided to us by relevant brand owners or pursuant to customers’ reviews. We have not independently verified such claims or descriptions and it does not constitute or imply our endorsement, sponsorship or recommendation.
    3. The Products should be used strictly in accordance with Products’ instructions, precautions and guidelines. The Products are not guaranteed to have the same results to everyone. You should always check the ingredients of the Products to avoid potential allergy or other adverse reactions.
    4. This Website is solely an online platform for specialty beauty and lifestyle products which should not be served as substitutes for professional medical advice. Please consult your own physician or health care practitioner regarding the use of any goods, products or information received from the Website before using them. We do not give or intend to give any answers to medical related questions and this Website does not replace any medical professional or medical service. No provision of prescription medications or medical treatments are intended on the Website.
    5. We try to accurately display the colours of products, whereas the actual colours you see will depend on your display monitor or screen and may not be accurately rendered.
    6. While we try to provide an accurate description of the Products, we do not warrant that the descriptions, colours, information, pricing, promotions or other content available on the Website is accurate, current or free from error. We may correct any errors, inaccuracies or omissions and to change or update information or cancel Orders if any information on the Website is inaccurate at any time without prior notice, including after you have submitted your Order.

  6. PURCHASE ORDERS AND CONTRACTS
    1. There is no contract between us before we accept your Order (means before you receive the Order Confirmation from us). If the payment has been deducted, we reserve the right to cancel the Order and refund the payment to you through the payment method you used.
    2. You should follow the purchase procedure to submit an Order. After you add the Products into the shopping cart on the Website, please click "Checkout" and provide us with the required information to submit the Order. Once completed, you will receive an Order Confirmation from us.
    3. Once the Order is accepted, we will send you an Order Confirmation email. The contract between you and us is only formed after we have sent you an Order Confirmation. If your Order contains multiple items, these items may be delivered to you in individual packages at different times.
    4. Unless otherwise noted, we are not a seller or supplier of Products. We are responsible for managing the Website, arranging the Order processing and completing the delivery of the Products you have ordered from the supplier through our Website.
    5. Prices shown on the Websites are in Hong Kong Dollars (HKD)
    6. When you place an Order, it means you purchase the Products at the specified price. You cannot cancel an Order once it has been submitted, even if our acceptance or rejection to your Order is still pending.
    7. We reserve our right not to accept or cancel an Order for any reasons at our sole discretion, including but not limited to:
      1. no sufficient stock to deliver the Products you have ordered;
      2. no delivery can be arranged for your area; or
      3. one or more of the Products you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.
    8. In the event that we cancel an Order, we will notify you by e-mail and a refund of any amount that we have deducted from your account will be made to you within thirty(30) days from the date of your Order. You agree that we do not need to make any compensation to you due to the cancellation of your Order.
    9. You may be subject to the terms and conditions provided by the manufacturer or the supplier of the Products ordered by you.

  7. PRICE & PAYMENT
    1. We will use all reasonable endeavours to display accurately and up to date the prices on our Website but we reserve the right to change the price and other information of the Products without notice.
    2. The Products and prices displayed on this Website are for references only, and the information and prices should be based on the time of actual transactions. The Product price does not include any taxes and fees. All taxes and fees (if any) must be borne by you.
    3.  We only accept payment methods offered by our Platform (including payments made by Visa, MasterCard and AlipayHK and PayMe provided by QFPay) All Orders are settled in Hong Kong dollars. When you place an Order, it means that you authorise us to accept your payment of the Product with the price the Product is sold at the time when we accept your order, with the payment method specified by you.
    4. We use third-party payment services to process online transactions. When you place an Order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transactions, and in no event shall any such losses in whole or in part be borne by us.
    5. We do not collect or keep your credit card information. If you choose to save your credit card information for express checkout, you agree and accept that the information will be encrypted and stored by the third party payment service providers.
    6. We reserve the right to change the payment terms for any Order without prior notice.

  8. DELIVERY SERVICE (APPLICABLE IF YOU HAVE SELECTED TO HAVE YOUR ORDER(S) DELIVERED TO A DESIGNATED BILLING ADDRESS WITHIN HONG KONG)

    All Products can be delivered or picked up in the following ways:
    Delivery fee prepaid - SF Stores / self-appointed address
    1. Delivery fee will be added into your overall payment when you checkout except the merchant direct order.
    2. After LetzShop/Seller has shipped the Product, you will receive delivery Confirmation email You may check the latest status of the shipment of the Product through our Tracking Code service.
    3. You agree and authorize us to transfer your information provided for the purchase of a Product (including name, contact number and delivery address, payment information, etc.,) to any supplier, manufacturer, logistics company who provides logistics service(s).
    4. Delivery dates may be affected by different countries’ and regions’ suppliers or logistics problems, which may cause delays in arriving in Hong Kong. We will try our best to assist, but not guarantee that there will be no delay.
    5. If we reasonably believe to be unable to meet our estimated delivery date, we will notify you if feasible and let you choose whether to continue the purchase and rearrange delivery date. To the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
    6. Our logistics company or merchart direct order does not provide delivery service on non-Business Days.
    7. In case the Products are returned to us due to incorrect delivery information provided by customers, customers’ failure to respond to repeated attempts of contact by logistics providers, customers’ unreasonable rejection of Products, customers’ failure to collect the Products within time or customers’ rejection of accepting SF Locker (if applicable) as the second choice of delivery address etc., the additional administration costs, re-arrangement charges or penalty from the logistics providers incurred therefrom shall be borne by the customers.
    8. We currently do not make deliveries to remote areas and outer islands, and buildings without elevator facilities. We reserve the right to decline delivery at our sole discretion. You agree and accept that you will collect your ordered Product from the third party logistic company or.merchant direct service. Under no circumstances will we accept cancellation of order or refund. Additional cost will be imposed (Pay on delivery) if the third-party logistics company or merchant direct order makes deliveries to remote areas and outer islands, and buildings without elevator facilities. There will not be any delivery service for other outer islands.
    9. You will become the owner and bear the risk of the Product you have ordered when we or our supplier have sent out the Product We will not be liable for any loss or damage of the Product thereafter.
    10. Additional delivery fee will be charged if the Order payment (after using promotion code) is less than the spending level eligible for free delivery.
    11. Different Products may have different delivery time/regional restrictions. Please read the information indicated on the Product page carefully.
    12. You may occasionally experience delays in delivery for reasons such as a high volume of Orders being received by LetzShop during sale periods, holidays and special circumstances (e.g. bad weather) or the occurrence of other unforeseen circumstances.
    13. Risk of damage to or loss of the products shall pass to you at the time of delivery, or, if you wrongfully fail to take delivery of the products, at the time when we have tendered delivery of the products. We will not be liable for the loss.

  9. REFUNDS POLICY
    1. Unless otherwise required by law or under special circumstances, no return or replacement of Products will be accepted once sent out or delivered.
    2. We will assist you to claim from the logistics company if the Product is damaged or missed due to the logistics company’s mistake during delivery, but we accept no responsibility or liability for your loss. We will try our best to ensure the integrity and safety of the package, but it is inevitable that the appearance of the Products may be affected by accidents during delivery.
    3. If due to product quality problems, we can assist in handling the repair procedures within 7 days after you receive the Product. After 7 days, you should contact the merchant directly for the product repair.
    4. If it is confirmed that any Product has quality problems, missed or delivered incorrectly during delivery, so refund or replacement of the relevant Product is required, you must clearly notify the customer service department supported by photos and descriptions of the damaged Products by email letzshophk-CS@scmp.com within 7 days after delivery.
    5. When the payment is completed, the system will automatically send a confirmation email to you. Therefore, we cannot arrange to cancel or change any confirmed Orders. We recommend you add your favourite products into the shopping cart first, and make the payment only after you confirm the Order.

  10. PROMOTION CODE
    1. You may use promotion code (if applicable) while making payment for Products on the Platform. Specific details of the promotion code are listed on the promotion voucher.
    2. Promotion code can only be entered at the check-out page online.
    3. In the event of fraud, an attempt of deception in connection with promotion code or in the event of any illegal activities on the Platform, we are entitled to cancel your Order.
    4. We assume no liability for the loss, theft or ineligibility of promotion code.
    5. In rare cases, we may at our sole discretion discontinue or cancel any promotion code previously issued and will not be responsible for any losses arising therefrom.
    6. Conditions for the redemption of promotion codes:
      1. From time to time we may distribute promotional codes that may be used only on the Platform, which we will send to you either by email:
      2. Promotion codes are valid for the specified period and maybe for certain products stated online, can only be redeemed once and may not be used in conjunction with other promotion.You may redeem only one code per promotional campaign.If you place an Order for a Product less than the value of the promotion code, no refund or residual credit will be granted to you.
      3. The credit of a promotion code does not accrue interest, nor does it have a cash value.
      4. If the credit of the promotion code is insufficient for the Order you wish to place, you may make up the difference using one of our accepted payment methods.

  11. OWNERSHIP
    1. All content throughout the Platform, including but not limited to graphics, text, videos, photos, in-text comics and its design, selections and arrangements, audio clips, digital downloads, campaign titles and data compilations, copyrights and/or trademarks and/or intellectual properties are the property of South China Morning Post Publishers Limited of the SCMP Group (owned or authorised to use) and are protected by copyright laws and treaties.

  12. INTELLECTUAL PROPERTY RIGHTS
    1. You may store, print the content supplied on the Platform solely for your own personal use. You are not permitted to publish, operate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Platform nor may you use any such content in connection with any business or commercial enterprise.
    2. LetzShop trademarks may not be used in connection with any product or service that is not provided by us, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits SCMP. All other trademarks not owned by us that appear on the Platform are the property of their respective owners.
    3. In the event our company becomes aware of any infringement of its intellectual property rights, it shall not refrain from taking any relevant legal action.

  13. USER CONTENT
    1. You retain the intellectual property rights that you may or should have in your content.
    2. By posting your content on the Platform, you automatically grant SCMP a perpetual, irrevocable, non-exclusive, royalty-free, worldwide and sub-licensable right and licence to: (i) use, copy, edit, adapt, publish, translate, create derivative works from, make available, communicate and distribute your content (in whole or in part), its edited, adapted, translated versions and/or such derivative works; and/or (ii) incorporate the same in other works in any forms, media or technologies now known or later developed.
    3. You represent and warrant that:
      1. you are the sole owner of your content and have the full legal right and authority to grant such right and licence;
      2. all of your content are your original works and creations and shall not infringe the intellectual property and/or related rights of any third parties including copyrights, trademarks or other personal or proprietary rights or contravene or violate any applicable laws or regulations; and
      3. all of your content will not contain libellous, defamatory or otherwise unlawful material.
    4. You hereby agree and undertake not to make the following comments/suggestions on the Platform including but not limited to:
      1. 
 Defamatory, insulting, obscene, racist, sexist and homophobiccomments/suggestions.
      2. Speech, attacks and remarks which appear to be threatening, abusive, offensive or arousing hatred or discrimination;
      3. Impersonations, illegal comments/suggestions or comments/suggestions which violate or encourage the violation of any laws or the propriety(ies) or other right(s) of any third party(ies).In this regard, SCMP has the sole and full discretion and its determination shall be final.
    5. You also agree and undertake not to make any comments/suggestions which consist of vulgar, profane, crude, violent or hostile language or swearing. In this regard, we have the sole and full discretion and its determination shall be final.
    6. You must not use the Platform for:
      1. the promotion of any products or services or for any other commercial purposes;
      2. any sponsorship, petition, campaign or chain message;
      3. an investigation, e.g. tracing the whereabouts of a person.
        In this regard, SCMP has the sole and full discretion and its determination shall be final.
    7. We do not endorse any content or any opinion, recommendation or advice expressed therein, and we disclaim all liability with respect to the content. Content including reviews featured on the Website are from SCMP’s global client database.
    8. Ratings, comments, questions or answers will be published within 2 to 4 Business Days, but we reserve the right to remove or refuse to publish any submitted content.
    9. You agree that we can delete, withdraw or remove any of the content (which, including without limitation, we confirm that they violate or are not in compliance with the requirements in these provisions)without any notice.

  14. GUIDELINES FOR INTERACTIVE SERVICES
    1. We welcome you to share your thoughts of the products you have bought, tried, are familiar with and love and we encourage you to use our Interactive Services.When writing a review of the Products, please follow the following guidelines:
      1. focus on the Product and your individual experience using it;
      2. provide details about why you like or dislike a Product;
    2. All submitted reviews, comments and questions are endorsed by our moderators in accordance with these provisions.We reserve the right to refuse posting a review, and to withdraw a posted review for any reason including if it violates the applicable rules, guidelines or the provisions of these Terms and Conditions .
    3.  If you wish to share feedback with us about product selection, pricing, ordering, delivery, or other customer service issues including issues with your ratings and reviews, please contact us directly by visiting letzshophk-CS@scmp.com

  15. THIRD PARTY CONTENT AND THIRD PARTY WEBSITES
    1. LetzShop may provide content of third parties (“Third Party Content”) including links to the social media sites and other third-party websites (collectively, “Third Party Websites”) as a service to those interested in this information. LetzShop does not have any control over any social media sites or Third Party Content and the inclusion of Third Party Content including the Third Party Websites does not imply any association or relationship between LetzShop and such third party.
    2. We do not guarantee, endorse or adopt the accuracy, completeness, reliability, practicality and up-to-date or others of any Third Party Content or any Third Party Websites. You use Third Party Content and Third Party Websites at your own risk. You acknowledge and agree that we are not responsible for the direct or indirect damage or loss caused by your use or reliance on any content, products, services on or available from any Third Party Websites or the availability of any content on the linked sites.

  16. DISCLAIMER AND LIMITATION OF LIABILITY
    1. We do not make any representation or warranty regarding the access to Letzshop, or any part of it, will be uninterrupted, reliable, or fault-free.
    2. We do not make any representation or warranty regarding the contents in our Website will be accurate, complete, or reliable.
    3. You agree that no data transmission on the Internet can be guaranteed to be completely secure. Although we are committed to protecting this information, we do not guarantee and cannot ensure the security of the information you transmit to us. Any data you transmit to us is at your own risk.
    4. We accept no responsibility or liability in respect of any third party materials or for the operation or content of other websites (whether or not linked to our Website) which are not under our direct control. We reserve the right to require the removal of any link from another website to our Website which is installed without obtaining the prior written consent of us.
    5. To the maximum extent permitted by law, and in compliance with applicable consumer protection regulations, we accept no responsibility for any claims arising from your use of non-our brand products.

  17. GUARANTEE
    You declare, guarantee and promise that you will not:
    1. Use our site for any fraudulent or illegal purposes.
    2. Use our website to defame, abuse, harass, stalk, threaten or infringe the rights of other persons (including but not limited to the privacy or publicity rights of other persons);
    3. Hinder or interfere with the operation of our Website or the server or network used by our Website; or violate any rules, procedures, policies or regulations related to the network.
    4. Interfere other users to use our Website or Interactive Services.
    5. Transmit or distribute any viruses, worms, Trojan programs or other computer codes that are harmful or intrusive or may or intend to damage the operation of any hardware, software or equipment or monitor any hardware, software or equipment used by any of our websites
    6. Reproduce, copy, sell, resell or use any part of our Website (including applications or software), or its use or connection for any commercial purpose;
    7. Infringe any intellectual property rights of the Products.

  18. WEBSITE LINKAGE
    1. You are not allowed to link with our Website in any form which implies any connection, association with us, and/or recognition or approval by us.
    2. You are not allowed to make any connections to any platforms not owned by you.
    3. We reserve the right to withdraw the permission to connect at any time without prior notice.

  19. FRAUD PROTECTION PROGRAM
    1. We screen all received Orders for suspected fraud or other types of unauthorised or illegal activity. We reserve the right to refuse to process an Order due to suspected fraud or unauthorised or illegal activity. If necessary, our Customer Service department may call you at the phone number you provided or contact you via your email address to confirm your Order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses or terminate your account without notice due to suspected fraud or unauthorised or illegal activity. You may receive a callback or email from our Customer Service conducting transaction verification related to an Order. If you have any questions, please contact us directly at letzshophk-CS@scmp.com.

  20. FORCE MAJEURE
    1. We shall not be liable to you or any third party for not accurately providing the Product or service you require due to any force majeure , including without limitation: natural disaster, fire,flood, accident, riot, social unrest, war, government policy, pandemic, embargo, strike, labour dispute, system fault or our situations which are beyond our control.Our obligations under the contract are suspended during the period in which Force Majeure remains in effect and we will be given an extension of the period in which to fulfil these obligations If we have contracted to provide identical or similar Products to more than one Customer and are prevented from fully meeting our obligations to you by reason of a Force Majeure event, we may decide at our absolute discretion which Contract we will perform and to what extent.

  21. OTHER
    1. We reserve the right to modify the content of the Website (including the services we provide) and these Terms and Conditions at any time without notice. If you continue to use our website after any relevant changes, you agree to be bound by the revised Terms and Conditions.
    2. We are not responsible for any income loss (whether direct or indirect) or any indirect or consequential loss caused by your transaction with us under any circumstances.
    3. All gifts presented with promotional offers on our Website cannot be resold.. Unless provided otherwise by the law, we do not accept change or return of Products sold.
    4. You may not assign, transfer or transfer any of the rights and responsibilities of these Terms and Conditions to any other person in any other way without our written consent.
    5. We reserve the right to deny users access to our Website or any part of it at our sole discretion without notice, and we can refuse to provide our services to any users who violate these Terms and Conditions.
    6. These Terms and Conditions are governed by the laws in Hong Kong. You agree to be subject to the exclusive jurisdiction of the Hong Kong courts.
    7. If you have any questions, please contact us directly at letzshophk-CS@scmp.com.
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