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Shipping policy

Deliver by LetzShop

  • Delivery Method: We work closely with S.F. Express to deliver your orders to SF self pick-up points / preferred delivery address.

  • Delivery Time: Is based on the country of origin. The standard delivery is 3-10 working days. Please refer to the item’s product page for the specific delivery time. Some products may have a longer delivery time due to hand-made items or international delivery, please refer to the product page for more information.

  • Delivery Fee: (below 20 kg) First kg: $30, Rate per sequent: 0.5kg: $6; (20kg or above) Rate per sequent: 1kg: $12. Please refer to the Service Rate Card for more information.

  • Our system will add the delivery fee at check-out and pay together. (Some remote locations and it is not directly accessible by elevator may have extra delivery fees)

Merchant Direct:

  • Delivery Method: Merchants will ship your orders to your preferred address.

  • Delivery Time: The standard delivery is 3-7 working days. The exact delivery time depends on the merchant.

  • delivery Fee: Free (Some remote locations and it is not directly accessible by elevator may have extra delivery fees)

Remarks

All Products can be delivered or picked up in the following ways:
Delivery fee prepaid - SF Stores / self-appointed address

  • Delivery fee will be added into your overall payment when you checkout except the merchant direct order.
  • After LetzShop/Seller has shipped the Product, you will receive a delivery Confirmation email. You may check the latest status of the shipment of the Product through our Tracking Code service.
  • You agree and authorize us to transfer your information provided for the purchase of a Product (including name, contact number and delivery address, payment information, etc.,) to any supplier, manufacturer, logistics company who provides logistics service(s).
  • Delivery dates may be affected by different countries’ and regions’ suppliers or logistics problems, which may cause delays in arriving in Hong Kong. We will try our best to assist, but not guarantee that there will be no delay.
  • If we reasonably believe to be unable to meet our estimated delivery date, we will notify you if feasible and let you choose whether to continue the purchase and rearrange delivery date. To the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
  • Our logistics company or mechart direct order does not provide delivery service on non-Business Days.
  • In case the Products are returned to us due to incorrect delivery information provided by customers, customers’ failure to respond to repeated attempts of contact by logistics providers, customers’ unreasonable rejection of Products, customers’ failure to collect the Products within time or customers’ rejection of accepting SF Locker (if applicable) as the second choice of delivery address etc., the additional administration costs, re-arrangement charges or penalty from the logistics providers incurred therefrom shall be borne by the customers.
  • We currently do not make deliveries to remote areas and outer islands,and buildings without elevator facilities. We reserve the right to decline delivery at our sole discretion. You agree and accept that you will collect your ordered Product from the third party logistic company or.merchant direct service. Under no circumstances will we accept cancellation of order or refund. Additional cost will be imposed (Pay on delivery) if the third-party logistics company or merchant direct order makes deliveries to remote areas and outer islands,and buildings without elevator facilities. There will not be any delivery service for other outer islands.
  • You will become the owner and bear the risk of the Product you have ordered when we or our supplier have sent out the Product We will not be liable for any loss or damage of the Product thereafter.
  • Additional delivery fee will be charged if the Order payment (after using promotion code) is less than the spending level eligible for free delivery.
  • Different Products may have different delivery time/regional restrictions. Please read the information indicated on the Product page carefully.
  • You may occasionally experience delays in delivery for reasons such as a high volume of Orders being received by LetzShop during sale periods, holidays and special circumstances (e.g. bad weather) or the occurrence of other unforeseen circumstances.
  • Risk of damage to or loss of the products shall pass to you at the time of delivery, or, if you wrongfully fail to take delivery of the products, at the time when we have tendered delivery of the products. We will not be liable for the loss./span>
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